Professionally Managed by Keystone Pacific Property Management
Frequently Asked Questions (FAQs)
What is a homeowners association?
A homeowners association, also known as a Common Interest Development (CID), is the non-profit entity under which community governance structure is established and operated. Associations are established with the intent of protecting the community assets instituting prudent physical and financial maintenance practices. Decisions concerning association operations are made by a volunteer Board of Directors elected by the community residents during the annual membership meeting.
What is the role of the managing agent?
As the Board of Directors is comprised of volunteers, it is generally a good idea as fiduciary for an entire group of homeowners to hire a managing agent specializing in homeowners association operations. Professional management firms possess knowledge of changing legislation affecting non-profit corporations and understand fiscal as well as physical management requirements of these entities. The scope of services provided by a managing agent will vary based on the needs of each homeowner association. Contractual management duties may include preparation of financial statements, collection of dues, coordination with maintenance vendors, bid and proposal acquisition. Keystone Pacific is our current Managing Agent, also known as the Property Manager.
Do I have to belong to The Highlands Community Association and pay the monthly assessment?
All persons owning a unit or lot within the The Highlands community automatically become a member of The Highlands Community Association and are required to pay the monthly assessment. Non-payment could result in a lien against the home.
What does the monthly assessment pay for?
The monthly dues assessment covers the operation, maintenance and repairs for which the Association is obligated, per the Covenants, Conditions and Restrictions (CC&Rs). Items such as insurance, taxes, water, electricity, natural gas, landscaping services, and maintenance of the pool and spa are a few of the items covered by dues. Dues also cover the funding of reserves, which are applied to future repair or replacement of major components that the Association is responsible for such as the swimming pool, spa, walls and fences, irrigation equipment, and any unexpected expenses. A budget summary is mailed to each homeowner on an annual basis outlining where dues are spent.
Where do I send my dues check?
Please make all checks payable to Carlton Square Homeowners Association and mail to c/o: Keystone Pacific Property Management at File 1958 1801 W. Olympic Blvd, Pasadena, CA 91199-1958.
Can I pay my Association dues electronically?
Yes! Keystone Pacific Property Management has an ACH program where we debit your checking or savings account the second business day of each month. If you’re interested, please fill out the Automated Payment Form today and then submit the form to management. Save money and time! You can also set up automatic payments using your bank’s online bill pay feature.
How can I report a non-compliance or violation?
Report a violation by completing the Non-Compliance/Violation Form and then submit the report to management. Please be sure to list in detailed: the Association name, nature of the non-compliance, dates and time (if applicable), property area in non-compliance, and the best method to contact you.
I’m not able to log onto this website. What do I need to do?
Several areas of this community website have been secured and will require you to log in to view the secured pages. Please log in using your account online email address and password. If you have not registered to use The KPPM Connection, please register here first.
If you’re having trouble remembering your password, please click here to retrieve your password via email.
What do I need to do before painting my home or changing its outside appearance?
Any change to the exterior of your home must be made in strict accordance with the Association’s Architectural Standards. Work can begin only after obtaining written approval from The Highlands’ Architectural Review Committee (ARC).
You will find the Architectural Standards here. For the forms you’ll need to submit to the ARC please click here.
How can I get involved in The Highlands community?
The success of The Highlands depends upon its homeowners. The Board of Directors typically meets at 6:30 p.m. on the fourth Thursday of each month at the Turtle Rock Community Center. All homeowners are welcomed.
Homeowners are encouraged to join one of the standing committees such as Architectural, Pool and Landscape. If you have an interest that’s not covered by an existing committee, please make your recommendations known to the Board. We welcome your participation.
Whom do I contact if I have a question about the community’s rules?
Association members are also invited to attend monthly meetings of the Board of Directors to ask questions, express concerns, and offer suggestions. Board meetings are typically held at the Turtle Rock Community Center at 6:30 p.m. on the fourth Thursday of the month.
When is the swimming pool and spa area open?
The Highlands’ swimming pool and spa area is open to homeowners and their guest seven days a week between 7:00 a.m. and 10:00 p.m.